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Picking Up the Phone is Killing Your Business
A step-by-step guide to optimizing how your business handles incoming calls.
Most businesses don’t have a marketing problem, they have a planning problem, and this article shows you how a written strategy can fix it.
Most businesses aren’t failing because they lack ideas, they’re failing because they lack a plan.
Over the years, I’ve sat across from hundreds of business owners. From startups to seasoned entrepreneurs, there’s one theme I see far too often: they’re running marketing efforts off gut instinct, not a documented strategy.
Ideas are flowing, money is being spent, but direction?
Missing.
And when there’s no strategy, the results follow suit, wasted ad spend, confusing messaging, and opportunities that slip right through the cracks.
Let’s make it clear: a marketing strategy isn’t just a list of ideas or a vision board of cool campaigns. It’s a written plan that outlines your goals, ideal audience, messaging, platforms, execution timeline, and success metrics.
This strategy should go deeper than just saying “we’re doing social media and email marketing.” It should document how each channel will be used, why it aligns with your audience, and what success looks like. When done right, it provides consistency in your brand voice, clarity on your direction, and the confidence you need to make bold, informed decisions.
You can’t measure what you haven’t defined. A clear strategy aligns your marketing efforts with your business goals, and takes the guesswork out of where you’re going and why.
A documented plan helps everyone on your team, from leadership to interns, understand how their work contributes to the bigger picture.
Knowing your audience is everything. When you define who you’re trying to reach, you stop wasting time and money trying to speak to everyone.
Mixed messages confuse customers. A strong strategy ensures your message is clear and consistent across all channels, from your website to your social posts.
Spending without a plan is like lighting money on fire. A good strategy tells you exactly where your dollars are going and what return you expect to see.
The beauty of a strategy is that it’s adaptable. As your business grows, you can test, optimize, and scale what works quarter by quarter.
When you have a plan in place, decisions become easier—and you’re less likely to fall for the latest marketing fad or shiny object promising overnight success.
(Even If You’re a Small Company or Team)
This doesn’t have to be a 50-page corporate doc no one reads. It can be a one- or two-page roadmap that evolves with your business. Just make sure it answers these five key questions:
Remember, this is a living document.
Revisit it regularly, refine it as you learn, and make sure it stays aligned with your business goals.
Here’s the truth: Hope is not a strategy.
Posting to social media when you feel inspired isn’t a strategy.
Even having a strong brand presence doesn’t matter if you’re not backing it up with a clear, documented plan.
If you don’t have a marketing strategy in place, open up a blank document and start by answering the five questions above. It’s one of the most impactful moves you can make for your business.
If you want help putting it all together, my team at Tier Level Digital Marketing specializes in building clear, actionable strategies, and executing them with full-service support.
Have questions or want to start the conversation?
Email me directly at sean@tierlevel.com
I’d love to help.
SML